
Most of us in the Western world have become accustomed to things around us working as expected without even thinking about it - the lights come on when we flip a switch, and there is hot water when we want a shower. So when something goes even slightly wrong, we tend to get a little panicky or annoyed and end up complaining - "How can I be expected to finish this project if my internet connection is so slow?!"
But in many parts of the world (and Rwanda is no exception) finding a way to make things work is an everyday experience that you just take for granted. Complaining just won't help. Those that are successful are the people who are most resilient and resourceful. Some examples:
1. The spindle on one of the older sewing machines at Indego's sewing coop just wasn't turning like it should and the thread was getting stuck in the machine. So one of the more experienced sewers simply placed the spool of thread very lightly between her top and bottom front teeth and started sewing. It worked perfectly, the thread turning quickly and smoothly as the spindle turned in her teeth - just don't try to eat or drink or answer a question at the same time! We think that the six brand new sewing machines that Indego purchased for them last month will help avoid this in the future.
2. Eating at some of the nice but simple restaurants in Kigali can be something of a challenge. Since Rwanda is a land-locked country they cannot always rely on imported food making it to the shops or restaurants. Most menus have lots of choices, but on any one day probably at least half of the selections are not available. So when you ask for the fish kabob it is not unusual for the waiter to return to your table a bit later and in a polite attempt to avoid disappointing you might ask, "What, you don't like chicken?". This is their very courteous and roundabout way of telling you that no fish or beef was available in the market today, so be prepared to adapt your diet if you want to have a meal.
3. Not getting paid on time (or even at all) is a too common problem for many coops or small entrepreneurs throughout many parts of the world. Either the banks experience delays in transferring funds, or the person paying you may not even know how much is in their own bank account. Or maybe your customer wasn't paid on time himself. So the officers of our coops have been learning (through the Indego business courses) how to regularly contact the banks or their customers to make sure that funds are received. And the members have learned in Indego's classes on organizations that they must hold their officers accountable to do just that and report on their progress to the coop members.
It has been gratifying to see the resilience combined with new knowledge of the coop members creating results and change. If enough people throughout the world learn how to hold their institutions and leaders accountable, things can change so that resilience and resourcefulness in response to inefficiencies won't be quite so necessary.
- Tom